We understand that it isn’t always possible to keep our intentions, however, to keep it fair for everyone involved, we have a booking and cancellation policy in place. Please note that we do not make any exceptions to this policy.
Class Cancellations
Classes must be cancelled no later than 3 hours before the class. You can do this via your online account, if you have trouble please email lucyjayne.costello@gmail.com to cancel your class (this still must be done no later than 3 hours before). Late cancellations or no shows will be charged in full and are non-transferable.
Workshop and Course Cancellations
Workshop and course bookings must be cancelled no later than 1 week before the start time, in which case you can transfer on to a future workshop or course. Workshop and course cancellations within 1 week are non-refundable and non-transferable.
Pregnancy Retreat Cancellations
Bookings for the Pregnancy Retreat must be cancelled no later than 7 calendar days before the start time, in which case you may transfer on to a future retreat. Cancellations within 7 calendar days are non-refundable and non-transferable.
Refund Policy
All payments are non-refundable; this includes both one-off class payments and block bookings. Should you become unwell or injured a note from your doctor must be provided; cases will be assessed on an individual basis and appropriate action will be taken at our discretion.
Cancellation of Class or Workshop by Lucy’s Yoga and Baby Massage
On occasion it may be necessary to cancel a class or workshop; those booked on to such classes will be informed as far as reasonably practicable in advance. Example circumstances where this may occur include but are not limited to instructor ill health, severe adverse weather or classes with less than 2 bookings (24 hours notice would be given in this case).
Change of Policy
We may change our terms and conditions and policies from time to time, so please check this page regularly
Lucy's Yoga and Baby Massage 